Can you remove all negative reviews?
No. Only reviews that break Google or Trustpilot rules can be removed. For honest criticism, we help you reply in a way that builds trust.
What if the review stays?
Then you pay nothing for the single case. The subscription includes unlimited reports, whatever the outcome.
Do I need to log in to my Google account?
Not for the free check, the business name is enough. In the Sentry plan you connect your Google account with one click, so we can monitor all your reviews.
How long does it take?
You get the AI assessment in seconds. Platform handling usually takes from a few days to a couple of weeks.
Can I report it myself for free?
Yes, always. We save you time, choose the right grounds and follow up until the case is decided.
I already reported the review myself. Can you still help?
Yes. If Google or Trustpilot said no, the case can often be appealed, or reported on other grounds with better evidence. Tell us what you wrote and we will assess whether there is a new route.
The review is removed but still shows. Why?
Google does not update every view at once. It can take a few days before the review disappears everywhere and the average is recalculated. Check in a private browser window or on another device.
What if a removed review comes back?
It happens sometimes, for example if the platform reconsiders the case. If it returns within 90 days, we report it again at no cost.
I have several reviews. What do we do?
Feel free to start with one so you see how it works. If you have many low reviews or a coordinated attack, Sentry is usually cheaper since unlimited reports are included.
Can I cancel?
Yes. You can cancel a single case at no cost before we send the report. Sentry has no lock-in and can be cancelled anytime.
Will my sales go up if a review is removed?
We cannot promise that. But a higher average and fewer unfair reviews make more people willing to get in touch. How big the effect is depends on your industry and how many reviews you have.